Privacy Notice

This privacy notice explains how Energy Lodge processes personal data on energylodgetip.click. It is written to help you understand what we collect, why we use it, how long we keep it, and the practical ways you can raise a privacy request or exercise your rights.

Policy guidance

This section outlines how information handling, individual rights, and support channels are addressed within this notice.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

User Rights

Your Privacy Rights

Subject to applicable law, you may ask to access the personal data we hold about you, request correction of inaccurate information, object to certain processing, or ask for deletion where we are not required to keep the data. You may also withdraw consent where processing is based on consent. Some requests may be limited if we need the information for security, legal compliance, or legitimate operational reasons.

Available rights depend on the nature of the data and the reason it is processed.

Requests

How to Make a Request

To protect your information, we may ask for details that help us confirm your identity and understand the scope of your request. Once verified, we will review the request and respond within a reasonable period under applicable law. If we cannot fully comply, we will explain the reason where permitted.

We may need enough information to verify the request before taking action.

Data Retention

How Long We Keep Data

Contact enquiries and related records are retained for the period needed to respond, manage follow-up, maintain records, and meet any applicable legal or operational obligations. When data is no longer needed, we delete it or de-identify it where that is appropriate and feasible. Retention may vary depending on the type of information and the reason it was collected.

We keep data only as long as needed for the relevant purpose or legal requirement.

Policy Updates

Policy Changes

If we make material changes, we will update the policy on the website and may provide an additional notice where appropriate. The version in effect is the one published at the time you use the site, so you should review it periodically if you want to stay informed about current practices.

We may revise this notice when our practices or legal obligations change.

01 · Collection

Data We Collect

Depending on how you use the website, we may process your name, email address, phone number if you choose to provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information to keep the site secure and functioning properly.

We collect only the information needed to handle enquiries and operate the site.

02 · Sources

How We Receive Data

We receive personal data when you submit a contact form or otherwise communicate with us. Technical information is collected automatically when you access the website, including data needed for delivery, security, and basic site operation. We do not rely on unconfirmed analytics or advertising tracking.

Most information comes directly from forms, while technical data is created by your browser and our servers.

03 · Cookies

Cookie Types

Confirmed cookie uses are limited to essential site operation and storing privacy preferences. We do not confirm the use of analytics or marketing cookies. If additional cookie functions are introduced later, they will be described in an updated notice and, where appropriate, reflected in your available controls.

Only necessary and preference-related cookies are confirmed for this site.

04 · Controls

Cookie Controls

We use cookies or similar tools only where needed for essential site operation and to remember privacy preferences. You can usually control cookies through your browser settings, including blocking or deleting them, but some site functions may not work as intended if essential cookies are disabled.

Cookie choices are limited to essential operation and saved preferences.

Purpose of use

Why We Use Data

We use personal data to respond to enquiries, provide requested information, manage service preferences, maintain website security, support technical delivery, and keep basic records of communications. We may also use limited technical data to diagnose issues, prevent misuse, and ensure the site works as intended.

Processing is tied to the website functions you use and the requests you submit.

Third-party sharing

Operational Sharing

We may share personal data with service providers that help us operate the website, deliver technical functions, or manage contact requests. These recipients may process data only for the tasks we assign and should not use it for their own unrelated purposes. We do not confirm broader partner sharing beyond what is needed for these operational functions.

Operational recipients are used only to support the site and handle enquiries.

Disclosure framework

Legal Disclosure

We may disclose personal data if required to comply with law, a court order, or another lawful request, or where disclosure is needed to protect the security of the website, our users, or our rights. Any such disclosure is limited to what is reasonably necessary in the circumstances.

Disclosure is limited to situations where law, safety, or a valid process requires it.

Email request

team@energylodgetip.click

Telephone request

+27 71 667 1108

Postal address

22 Rana Road, Isipingo Rail, Isipingo, 4133

Privacy enquiries

Use the available request channels to raise access, correction, deletion, or other privacy concerns.